Monday, November 12th, 2018

Top Five Concerns

“My great concern is not whether you have failed, but whether you are content with your failure.” – Abraham Lincoln

CCH released the results of their survey of firms. Here are the top five concerns published via Accounting Today:

  1. Keeping up with technological change
  2. Growing the business
  3. Meeting client expectations
  4. Data security
  5. Completing work accurately and on time

You can download the full report here.

 

  • "Concern yourself more with accepting responsibility than with assigning blame. Let the possibilities inspire you more than the obstacles discourage you."
  • Ralph Marston

Friday, November 9th, 2018

Executive Presence, What Does That Mean?

“Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others.” —Jack Welch

My friend Kristen Rampe has been providing some amazing workshops for some of my clients and other progressive CPA firms. Here’s some information about one of her most popular workshops. Maybe it would be helpful to your team members.

EXECUTIVE PRESENCE AND CHARISMA

How you show up matters. For many CPAs, displaying higher levels of confidence and charisma in their interactions with clients, co-workers and the community can make a significant impact on achieving professional and personal goals.

Exhibiting the traits we associate with charisma and executive presence doesn’t come naturally to everyone. When was the last time you or your team set aside some time to discuss modern professional dress or actively work on posture, eye contact and confidence?

This session gives practical knowledge, advice and live practice that leaves participants feeling empowered to reach their next level of leadership.

Get more information on her workshop here.

  • "I am not afraid of an army of lions led by a sheep; I am afraid of an army of sheep led by a lion."
  • Alexander The Great

Thursday, November 8th, 2018

I’ve Been Thinking About Followership

“Do what you can, with what you have, where you are.” — Theodore Roosevelt

Last year, I again had the chance to visit the U.S. Air Force Academy in Colorado Springs. I had been there a couple of times before but it has been quite a few years ago and this was the first time I had visited the actual visitor’s center.

The Center provides great information and outside there is a walkway that brings you to a spectacular view of the U.S. Air Force Academy Chapel (the inside is simply breath-taking).

At the visitor center, I learned that the program at the Academy is guided by the Air Force’s core values of “Integrity First, Service Before Self, and Excellence in All We Do”, and based on four “pillars of excellence”: military training, academics, athletics, and character development.

I was also able to read about the cumulative responsibilities that cadets are taught as they move through their 4-year education. Yes, they are taught (and developed into) leaders. And, they are also taught followership.

Fourth Class – Freshman Year

  • Demonstrate assertive followership skills
  • Prepare to be instructors of the next fourth class

Third Class – Sophomore Year

  • Demonstrate effective instructional skills
  • Prepare to be supervisors in the cadet wing
  • Exemplify assertive followership skills

Second Class – Junior Year

  • Demonstrate effective supervisory skills
  • Prepare to be cadet officer-leaders in the cadet wing
  • Exemplify effective instructional and assertive followership skills

First Class – Senior Year

  • Demonstrate effective leadership and officership skills
  • Prepare to be commissioned officers in the US Air Force
  • Exemplify effective supervisory, instructional, and followership skills

Notice how each year builds on the prior year. What if, inside CPA firms, we taught more about followership? What if we had well-defined training programs that continued to build on the prior year without forgetting the basics (like followership)? What if all partners demonstrated followership as well as teamwork?

So many articles, programs, conferences, seminars, webinars, and CPE classes are focused on leadership skills for accountants and we still hear, profession-wide, that we don’t have enough future leaders.

Maybe we are going about it all wrong.

  • "The world is moved not only by the mighty shoves of heroes, but also by the aggregate of the tiny pushes of each honest worker."
  • Helen Keller

Wednesday, November 7th, 2018

It Matters

“If you have to choose between being kind and being right, choose being kind and you will always be right.” – Dalai Lama

Inside CPA firms, the partners usually have the strongest relationship with clients.

Often they even meet and talk with clients. They have lunch together and work on helping the client be more successful. They are doing “consulting” with the client.

Meanwhile, back at the office, there are various team members that work on the client’s engagement. Through the firm’s scheduling system, they are assigned a certain task for a certain client. Often it involves working extra hours to accomplish the engagement.

In progressive firms, the team members do have contact with someone at the client’s place of business but maybe not the owner.

Partners, after you have had a meeting or a lunch with a client, be sure to go back to the office and tell the person (or people) who did all the work behind the scenes how the client is doing and how their work is making a positive difference in the client’s success.

Their work matters. That’s what people want to know.

Better, yet, take a team member along when you meet with a client. It is how they learn to become consultants.

  • "When you talk, you are only repeating what you already know. But if you listen, you may learn something new."
  • Dalai Lama

Tuesday, November 6th, 2018

Firm Administrators – Make Sure to Participate

CPAFMA Logo for Web

 

I hope you will take a few minutes to participate in the CPA Firm Management Association Annual Salary Survey. Click the link below.

Annual Salary Survey
It’s time for the CPAFMA’s 2018 Salary Survey data collection. While technology allows us to enhance the survey and receive more data, we have opted to maintain the survey’s reputation of being efficient, accurate and providing the most vital information to our member firms.
As always, confidentiality is our priority.By clicking the button below, you will enter the on-line survey which will take no more than 7 minutes to complete, including the time it has taken to read this email. We are encouraging ALL members to respond by the deadline of November 19, 2018. The more participants, the more valuable the results. Note that the information is collected and compiled by a third party as confidentiality is imperative.

The results will be summarized and shared with members the second week of December 2018.
      SURVEY
  • "Positivity, confidence, and persistence are key in life, so never give up on yourself."
  • Khalid

Monday, November 5th, 2018

2018 Anytime, Anywhere Work™ Survey Results Summary

CoverLast week, ConvergenceCoaching, LLC released their 2018 Anytime, Anywhere Work™ Survey.

Today’s talent wants to integrate work and life. As a result, leaders must continually find ways to innovate workplace flexibility.

The goal of the survey is to collect data on CPA firm adoption of flexible work programs and the experiences firms have had with these initiatives.

Firm leaders need to thoughtfully contemplate how enhancing a more flexible workplace can be a huge benefit to the future of the firm.

Jeff Phillips, CEO of Accountingfly tell us, “On Accountingfly, we see incredible talent response to remote accounting jobs, which receive at least 8 times the number of applicants than in-office positions. The demand for remote careers in accounting is clear, and it’s such an obvious solution to the talent issues facing CPA firms.”

Download the survey summary here.

  • "Common sense is genius dressed in its working clothes."
  • Ralph Waldo Emerson

Friday, November 2nd, 2018

Don’t Forget The Administrative Team

“Don’t say, ‘if I could, I would.’ Say, ‘If I can, I will.'” – Jim Rohn

You are beginning to look ahead at next busy season, the one just around the corner in 2019.

For those firms recording time – chargeable and non-chargeable – it is a time when you can use a capacity worksheet to determine whether you have enough people on the bus to adequately take care of client needs in 2019.

It seems firm leaders are always very interested in how many chargeable hours each team members can produce. (Remember, chargeable hours and billable hours are not the same.)

One group that is often ignored is the firm’s administrative team. Yes, your administrative people should be chargeable. If they are doing something that in any way deals with a particular client’s engagement, they should record their chargeable time. They are valuable people providing services that provide value to the client. Let them know you care about how productive (and important) they can be.

  • "When something is important enough, you do it even if the odds are not in your favor."
  • Elon Musk

Thursday, November 1st, 2018

Are You Breaking This Employment Law?

“Win or lose, do it fairly.” – Knute Rockne

The whole topic of exempt vs. non-exempt has been a challenging conversation inside CPA firms ever since I can remember.

Many CPA firm leaders think the simple answer to paying people is to “put them on salary.” This might not be a wise choice.

I have heard so many questions over the years about docking a salaried person’s pay if they are continually tardy, leave early, etc.

Please take time to read this informative article via Inc. by Suzanne Lucas @RealEvilHRLady. It is titled, “The Employment Law You Are Probably Breaking.”

Here’s an excerpt:

You can discipline, fire, demote, yell at, or dock vacation time. But, you may not dock pay. And if you do dock pay? You’ve just made that person non-exempt. Which means you not only owe overtime going forward, you owe it going backward. So your attempt to save $50 by docking two hours pay could mean you’ll be out thousands in back overtime pay.

  • "The Way You See People Is The Way You Treat Them, And The Way You Treat Them Is What They Become"
  • Goethe

Wednesday, October 31st, 2018

The Problem With People

“Do your little bit of good where you are; it’s those little bits of good put together that overwhelm the world.” – Desmond Tutu

I rarely repost someone else’s blog post. I have only done it with Seth Godin’s posts. His recent blog post speaks to all of us at one time or another.

Perhaps, you are new to your firm, trying to learn how to become a successful CPA. Maybe you are a new partner assessing how you can make a difference within the group. With merger mania, maybe you and your firm have been acquired by another firm and things feel very different and troubling.

The Problem With People Is That They Outnumber You

It doesn’t make any sense to spend your life proving them wrong, it’s a losing battle.

Far more effective is the endless work of building connection, forming alliances and finding the very best you can in those you engage with.

You can’t possibly know what it’s like to be someone else, but it’s also true that no one knows what it’s like to be you.

One more reason to put in the effort to find the good.

  • "Life becomes easier and more beautiful when we can see the good in other people."
  • Roy T. Bennett

Tuesday, October 30th, 2018

Greeting Your Clients and Other Visitors

“The customer experience is the next competitive battleground.” – Jerry Gregoire

First impressions do matter.

When a visitor arrives at your office and walks into your lobby, do they think, “Wow”? Or, do they wonder…. “Where is everybody?”

Do they see a warm and welcoming, space that sends a message of professionalism and attention to detail?

Do they encounter a smiling Director of First Impressions who seems to be delighted that they have arrived?

Do they see a sign on the counter that says, “Welcome to the Firm – Name of person” on their first visit to the firm?

Are they offered a menu that lists all of the refreshments available to them?

Or, does the firm still have an old school feel when you enter the lobby?

Is there is a very small sliding window that separates you from the person that is supposed to greet you?

Is there no one there to immediately greet you?

Do the furnishings look dated?

Are the magazines old?

And the most depressing of all these things, is there one of those service bells on the counter that is used to summon someone?

  • "Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them."
  • Kevin Stirtz